Questions? We’ve Got Answers

The easiest way is through our online class schedule. Choose the course you need, select an available date and complete registration online. You can view current classes at our class schedule.

Absolutely. Tell us why you're taking the course and who is requiring the certification. BLS is commonly used by healthcare professionals, while Heartsaver courses are commonly used for workplace, community and non-clinical requirements. Your employer, school or licensing body should always have the final say on what credential they require.

Check your registration confirmation for any course-specific instructions. If your class requires completion of an online portion before the skills session, bring or have access to the applicable completion certificate.

Contact us as soon as possible. Cancellation, transfer and rescheduling terms can depend on the class and materials involved, so we will confirm the policy that applies to your specific registration rather than giving you a one-size-fits-all answer.

Refund eligibility can depend on the course, timing of the request, and whether course materials or online access have already been provided. Contact Panhandle CPR with your registration information and we'll review the policy that applies to your purchase.

After you successfully complete all required portions of the course, your applicable AHA course completion card is processed electronically. Processing time can vary by course and circumstances. If you have completed your class and are concerned about your card, contact us and we can check the status.

Yes. AHA course completion cards are issued electronically. Make sure the email address associated with your registration is accurate so you can receive and access your card.

Losing access to the email or card itself does not automatically mean you need to repeat the course. Contact us with your name and course information and we'll help determine the best way to locate or verify the card.

Course requirements can vary by discipline and by the organization requiring your credential. If your card has expired, contact us before registering and we'll help you identify the appropriate course option.

For eligible AHA virtual pathways, yes — but the required hands-on skills don't disappear. You'll complete the applicable online learning and then demonstrate the required skills live with an instructor using the proper training equipment.

You need the appropriate training equipment for the live virtual skills session, but Panhandle CPR ships the training manikin and applicable equipment to you for the course when included with your virtual training arrangement.

Not when the course requires hands-on psychomotor skills. The applicable skills component must also be successfully completed before the course is complete.

Employers, schools and licensing bodies can have their own requirements. If you're taking training for a specific job, program or license, confirm what they require before registering.

Yes. We offer group and on-site training options for workplaces, healthcare facilities, schools, childcare programs, churches and other organizations. Send us your approximate headcount, location and course needed and we'll help plan the class.

Typically, we coordinate the training equipment needed for the scheduled class. If your group has special circumstances, we'll discuss those details before the training date.

Group size can affect scheduling, equipment and instructor staffing, so send us your expected number of students and the course you need. We'll let you know what works for that training.

Current instructors can request alignment or transfer information through Panhandle CPR. We'll review your current instructor status and help explain the applicable next steps.

Panhandle CPR currently advertises no alignment or transfer fee for current instructors. Contact us if you have questions about your specific instructor status.

Yes. Our instructor support model includes online eCard ordering and no minimum eCard order requirement for aligned instructors.

Yes. Panhandle CPR offers access to discounted self-pay laboratory testing and bundled panels. If you're using insurance instead, we can assist with the requisition process and direct the collection through Quest Diagnostics or Labcorp.

Yes. Panhandle CPR offers notary services from our Panama City location. Our standard notary service fee is $10, and walk-ins are welcome, although calling ahead is encouraged.

Yes. Panhandle CPR offers AED sales, lease options and ongoing AED program support through our ARCH program.